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Detailed Job Description:

Professional work experience in Information Technology user IT help desk, to provide basic service desk support, including:

New computer deployments Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange. Manage software licensing. Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries. Determine the nature of the problem; root cause; provide basic troubleshooting.  Document support responses in the ITS Service Desk Ivanti ticketing system. Escalate problems in accordance with defined ITS procedures. Assist users with problem solving steps. Communicate accurate and useful status updates. ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.

Experience required: 1-2 Years