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ARServices is seeking a Help Desk Specialist to work in the Millington, TN area.

A Help Desk Specialist will join our team supporting the BUPERS NPC FM Office. In this position you will provide IT service desk and customer support services support. The Bureau of Naval Personnel (BUPERS), Navy Personnel Command (NPC), Force Management (FM), Electronic Military Personnel Records System (EMPRS), EMPRS Operations Center (EOC), BUPERS On Line (BOL).

The Help Desk Specialist will maintain a 24/7/365 managed environment to monitor and operate equipment on Government owned computer systems. Computer Operators are responsible for identifying and resolving equipment malfunctions and failures, physical security, monitoring system performance, backup and server status, preparing reports, resetting user passwords, creating Remedy, NMCI and Service Now tickets, performing Service Desk services and general communications between the technical support staff, system administrators, client management and system users.

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

Prepare and maintain problem logs and serve as resource to answer questions or troubleshoot problems for technical staff personnel. Assist with installations, upgrades, testing, maintenance, SOP creation and configuration of all aspects of EMPRS and BOL development and Production operations. Respond to customer issues, interact with client and contractor staff, perform in a team environment, and follow established SOPs to the letter is mandatory.