Kforce has a client in need of a Help Desk Specialist located in Boston, MA. Responsibilities: * Provide help desk customer technical support to assist licensees * Determine appropriate response to error conditions * Develop, document, communicate, and enforce system standards as necessary * Provide guidance to junior members of the team * Simulate and troubleshoot user problems * Track phone calls and helpdesk inquires * Inform Local Program staff as needed by telephone and in writing of issues related to operation of the system and the Help Desk * Train other state staff in operation of the Help Desk as needed * Review program and administrative manuals for technical and procedural accuracy * Ensure Help Desk phone is not left unattended * Test Licensure renewal system with assessment/survey questions to ensure system is functioning properly * Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes * Contribute to the survey creation/modification processes and conduct testing of the same