35 Hour work week Hourly wage $26.37 - $28.57 ($47,993.40 - $51,997.40 a year) Benefits: + PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays + Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available + Wellness program with the ability to earn an additional 3 PTO days a year + 401K with up to 10% employer investment + Heavily subsidized health insurance with co-pays Vision and Dental insurance. + Monthly contribution towards dependent care (to offset childcare costs) + Company paid Life Insurance and Identity theft protection (LifeLock) + Free covered parking + Additional benefits available Job Duties: The successful candidate will be expected to: + Respond to service request, perform advanced troubleshooting and resolution of complex problems that may involve network configurations, software installations and hardware diagnostics. + Assist in identifying hardware and software needs and purchases, ensuring that they are consistent with Agency needs and requirements. + Diagnose and resolve complex technical issues related to hardware, software, network connectivity, applications and operating systems. + Perform basic system administration tasks such as a user account management, permissions management and software deployment. + Identify root cause of occurring problems to implement preventative measures and improve overall systems stability. + Installation, maintenance and troubleshooting information technology assets to include laptops, desktops, tablets, cell phones, desktop phone, printers/copiers. Education: + Bachelor’s Degree or higher in information technology or a related technology field. Knowledge, Skills & Abilities: + Minimum of three (3) years of help desk experience, application of technology in a corporate environment, valid state driver’s license, Microsoft Windows and Microsoft Office support, network protocols, hardware components and common business applications. + Strong problem-solving skills with ability to diagnose complex technical issues and develop effective solutions, clear and concise communication both verbally and written, effective interaction with users of varying technical expertise. RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status. Travel Required: Minimal Location: Utica, NY