Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job DescriptionHelp Desk Specialist II are needed!
Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist II you will provide support to end users on a variety of issues; identify, research, and resolve technical problems. You will also respond to to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution.
HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades, and repairs PCs/laptops and Window desktop applications for all systems
WHAT YOU’LL NEED TO SUCCEED:
Experience
5+ years of experience in information technology or a related field
SAP experience required
Education
BS degree in Computer Science, Information Technology or equivalent experience (4 years)
Certification
IAT Level II - within 6 months of hire
Security Clearance
Required - TS/SCI
Must be able to obtain - TS/SCI with CI poly
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid additional vacation and holidays
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