Help Desk Specialist II are needed!

Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist II you will provide support to end users on a variety of issues; identify, research, and resolve technical problems. You will also respond to to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution.

HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT

Software installation and support of commercial software and related upgrades

Update solutions database with applicable resolutions

Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

Monitors and enforces all IT policies and procedures

Assist with setting up new users in IDAM and multiple level security LDAP profiles

Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

Maintains, upgrades, and repairs PCs/laptops and Window desktop applications for all systems

WHAT YOU’LL NEED TO SUCCEED:

Experience

5+ years of experience in information technology or a related field

SAP experience required

Education

BS degree in Computer Science, Information Technology or equivalent experience (4 years)

Certification

IAT Level II - within 6 months of hire

Security Clearance

Required - TS/SCI

Must be able to obtain - TS/SCI with CI poly

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid additional vacation and holidays

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