Job Title: Help Desk Specialist IV Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon)) Clearance: Secret Certifications: CompTIA Security+CE Education: N/A Roles and Responsibilities: + Minimum seven (7) year experience. + Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions. + Monitor backups and maintenance logs. + Answer calls or tickets to support end users with applications, hardware, software, and networking. + Create end user documentation and knowledge base articles. + Support server, common user applications, desktop services, and network connectivity and associated hardware.