Job Seekers, Please send resumes to resumes@hireitpeople.com In immediate need for Helpdesk Support - with PRISIM experience, to assist in answering questions from our user community about the use of SSASy. The user community consists of requisitioners, requisition reviewers, requisition approvers and contracting personnel nationwide.  Questions will come in via phone, email, and sometimes in person.  The contractor shall answer calls within 2-3 phone rings or sooner, if possible. If calls become queued, contractor shall take a message and return the call as soon as the contractor is done with the previous call. Contractor shall respond to email and in-person questions with the same sense of urgency.

  SCOPE

Provide the expertise, technical knowledge, and necessary resources to support SSASy in the following related areas:

 Helpdesk Support

-       User and Administrative Documentation

-    Writing Administrative Procedures

-     Assisting with Training

-     Monthly Status Reports

-      Administrative Tasks

Minimum Required Skills and Experience:

·        Writing end user procedures for software applications, such as contracting writing systems, accounting systems, etc.

·        One year of experience performing administrative tasks through the PRISM application user interface;

·        One year of experience working on a PRISM helpdesk, responding to questions from various uses to include, but not limited to requisitioners, requisition reviewers and approvers, and contracting personnel;  and

·        Five years of experience in a helpdesk role supporting an application software program or package.

·        Excellent communication skills.