Trenton, NJ, USA
4 days ago
Help Desk Support
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Engagement Type: Contract

Location: Trenton NJ

Duration: 6 Months

 

Short Description:

Provide support imaging and deploying PCs to users across the State. Work hours may need to be in the evening at times. Support in-house help desk teams by providing the skills listed in complete description.

 

Complete Description:

Provide support imaging and deploying PCs to users across the State. Work hours may need to be in the evening at times.

 

NOTE:  The State does not reimburse travel expenses.

 

Years of Experience: 3 or more years field experience

 

Education: 2 year college degree or equivalent technical study

 

Role Description: All roles specified in HDS 1 plus:

Thorough knowledge of electrical/mechanical principles and basic electronics.

Knowledge of system relationships and telecommunications.

Application of technical skill to a variety of equipment types.

Diagnoses and repairs industry systems products.

Perform routine service and repairs on industry system products without assistance.

Anticipate and resolve issues specific to the team.

Determine time estimates and schedule for own work and resolve issues in a timely manner.

Identify and track issues, risks and action items.

 

Skills:

Skills

Required/Desired

Amount of Experience

Troubleshoot/resolve hardware and software issues

Required

3 Years

Install configure, test software and hardware for PCs

Required

3 Years

Knowledge of Windows XP

Required

 

Install configure and customize pc images

Required

3 Years

Utilize SMS to remotely connect to clients

Required

3 Years

 

 

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