Short Description:
Support in-house help desk teams by providing the skills listed in complete description. Must be able to travel to another office. NOTE: The State does not reimburse expenses.
NOTE: State does not reimburse travel expenses
Complete Description:
Training in Trenton for approx. 1 week and then will be reassigned to location of Tinton Falls. There will be rotating shifts among the team (Shifts will overlap and will be scheduled between 9:00 am and 8:00 pm weekdays and 9:00 am and 4:00 pm on Saturdays).
Years of Experience: 1 to 3 years field experience
Education: 2 year associates degree or equivalent technical study
Role Description:
Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.).
Basic knowledge of electrical/mechanical principles and basic electronics.
Read and comprehend technical service manuals and publications.
Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Take active role in suggesting peripheral equipment.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Needs technical assistance on complex problems
Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken
Skills:
Skill
Required / Desired
Amount
of Experience
Microsoft Desktop/Laptops - required 2 years Basic Networking - required 2 years Upgrades - required 2 years Troubleshooting - required 2 years
Required
VOIP desktop phone experience a plus
Required
Blackberry device support a plus
Required
Be able to work with minimal supervision if required
Required
Saleforce support 2 years
Required
Windows Experience
Required