Job Title: Help Desk Support Description: We are seeking a highly skilled and self-directed individual with excellent customer service abilities to join our team. The ideal candidate will efficiently manage their time while working across various departments within the County, including HHS, Sheriff's Office, Lakeland School, and Public Works. The role involves using the Track-It ticketing system and requires proficiency in a Windows environment. Experience with Office 365 and Teams is a significant advantage. Key Responsibilities: + Provide in-person technical hardware support. + Troubleshoot technical issues within a Microsoft environment (Microsoft, Outlook, O365, etc.). + Install and troubleshoot PC/laptop hardware and peripherals such as printers and RFID technology. Required Skills: + Office 365 + Microsoft + Active Directory + O365 + Help Desk Support + Troubleshooting + Windows 10 + Exchange Server + Service Desk + Ticketing System + Desktop Support + Technical Support + Microsoft Office Top Skills: + 2+ years of experience providing in-person technical hardware support. + 2+ years of experience with technical troubleshooting within a Microsoft environment. + 2+ years of experience with installation and troubleshooting of PC/laptop hardware and peripherals. Pay and Benefits The pay range for this position is $22.00 - $25.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Elkhorn,WI. Application Deadline This position is anticipated to close on Mar 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.