Job Description:

Job Title: Help Desk Support Agent I

Location: Springfield, Missouri

Department: Information Technology

Employment Type: Full Time

Job Summary:
Join our dynamic Information Technology team as a Help Desk Support Agent I, where you will be the first point of contact for end-users seeking assistance with IT-related questions and concerns. This role is essential in ensuring that our staff can effectively utilize technology to enhance their productivity. We are looking for a proactive problem-solver with excellent communication skills who is eager to help others and contribute to a collaborative work environment. Your expertise will play a crucial role in troubleshooting issues and providing training, making a significant impact on our organization.

As a Help Desk Support Agent I, you will provide Level I support to end-users, troubleshoot software and hardware issues, and maintain training materials. You will have the opportunity to work closely with various departments, ensuring that all technical needs are met efficiently and effectively.

The Help Desk Support Agent I position offers…
• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:
• Provide Level I support to end-users over the phone, troubleshooting basic to moderately complex software and hardware issues.
• Maintain accurate and effective end-user training materials for Microsoft standard products and other business software.
• Communicate with Administration and Department Head staff regarding pending problems and changes in desktop user applications.
• Perform routine technical maintenance on hardware and train staff on computer use.
• Complete other duties as assigned by the supervisor.

Education, Experience, and/or Credential Qualifications:
• 12 months of technical experience preferred.
• Proficient in using all Microsoft Office products (current and most recent versions).

Additional Qualifications:
• Current driver’s license, acceptable driving record, and current auto insurance.
• Successful completion of background checks including criminal record, driving record, and abuse/neglect checks.

Physical Requirements:
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull objects.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shifts.
• Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Brightli is on a Mission:
We are dedicated to changing and saving lives through compassionate care and support. If you are ready to make a difference and join a team that values your contributions, we encourage you to apply today!

Keywords: Help Desk Support, IT Support, Technical Support, Troubleshooting, Microsoft Office, Springfield, Missouri, Information Technology, Customer Support, Hardware Support

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Brightli is a Smoke and Tobacco Free Workplace.