Description We are offering a contract employment opportunity for a Help Desk Support IV (Contractor) in Philadelphia, Pennsylvania. In this role, you will be the first point of contact for technical support, providing solutions and escalating complex issues. This position is within the technology industry, working in an office setting. Responsibilities: • Provide telephone technical support for hardware and software systems to end-users • Address basic queries about installation, operation, configuration, and customization • Apply basic troubleshooting techniques to identify problems and investigate causes • Recommend solutions to correct common failures and ensure follow-up • Escalate complex technical issues that require further expertise • Perform root cause analysis on recurring issues and develop checklists for typical problems • Recommend procedures and controls for problem prevention to improve customer service • Enter relevant information into the call tracking database, maintaining data integrity • Collaborate in a team setting, sharing information, and assisting colleagues with calls • Leverage skills in Office Suite and the Windows environment for efficient problem-solving • Balance multiple tasks simultaneously, showcasing an analytical mind and team player attitude • Employ excellent oral and written communication skills to effectively interact with a novice and/or low-skilled customer base. Requirements • Proficient in Customer Service and Office Functions • Able to develop and follow Procedures and Checklists • Experience in providing Technical Support and Deskside Support • Understanding of Accounts Payable (AP) and Payment Processing • Capable of Supervising a team • Skilled in Research Analysis and Configuration Management • Familiarity with Computer Hardware • Strong Written Communication skills • Proficiency in using Accounting Software Systems • Ensures Data Integrity and Customization in software systems • Knowledge of Basic Troubleshooting techniques • Ability to Identify Problems and perform Root Cause Analysis • Understanding of Controllership • Experience working in a Windows Environment • Capable of tracking and managing a Track Database. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .