Job Summary: DT Professional Services is seeking a Help Desk Support Specialist to join our team in Norco, CA! The candidate will initially work under close personal supervision to training on operations of Government-Industry Data Exchange Program (GIDEP). The candidate will be provided detailed written or oral guidance to GIDEP customer base.  Job Responsibilities: + Answer help desk phones for assigned account(s) and respond to inquiries to ensure customer needs are met + Identify customer needs and resolve issues based on applicable policies and procedures + Assist in resolving technical problems on an account by providing guidance regarding hardware and software problems. Resolve and/or refer highly complex technical problems as appropriate + Respond to inquiries submitted via email + Maintain and update records and the GIDEP tracking database + Process membership applications + Access Government sites to vet membership applicants + Additionally, the candidate must have the following skillsets: + Ability to research and process information, assemble data through interrogation/navigation of internet based information systems using various search engines + Ability to communicate orally and in writing and work with others as a team member + Ability to maintain a positive and enthusiastic attitude in an environment that requires teamwork, efficiency, cross-training + Ability to learn quickly, multi-task and work at a fast pace Basic Qualifications: + Must have 2+ years’ experience in Microsoft Suite of applications - including Excel and Word + High School Diploma or GED + Must possess an active DoD issued Secret Clearance OR the ability to reactivate a DoD Clearance held within the last 24 months OR a current Interim Clearance Preferred Qualifications: + Knowledge of Diminishing Manufacturing Sources & Material Shortages (DMSMS), Engineering, metrology, product information, and reliability & maintainability (R&M) information The compensation range for this position: $18.09 - $20.00 an hour. Powered by JazzHR