Job Description One of Insight Global s largest banking clients is seeking 15 Service Desk position that are responsible for first and second level user support. In addition to providing basic Level 1 support, this position provides support for issues typically considered to be more complex. Interacting directly with bank teammates, the Technical Support 1 fields initial requests for service and incidents through live calls and work tickets, resolving most support issues first call without having to escalate the issue or hand off the issue to another technician or team. This role: supports and executes equipment configurations and setups; meets all assigned SLAs, department goals, and objectives; engages with and/or escalates to other support teams as appropriate. The successful candidate must have the ability to perform well in fast-paced environments, great listening and communication skills, strong troubleshooting and analytical skills, and an aptitude for supporting a broad array of computing needs. A foundational knowledge of IP and basic network connectivity and communication are required. The ability to work independently as well as in a collaborative team environment is necessary. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements High School Diploma Minimum of one year in Service Desk or end-user support role with experience supporting/troubleshooting hardware, desktop applications, and/or other end user support needs Knowledge of Desktop operating systems (Windows 10), Windows applications including the MS Office Suite and Outlook Experience providing live customer service in Help Desk, Call Center, or similar environment Working knowledge of Active Directory and user management Basic understanding of LAN/WAN technology Excellent knowledge of Windows, Microsoft Office and application software Strong analytical and organizational skills as well as excellent oral and written communication skills Relates well with others and builds effective business relationships Technical Certifications (such as A+, Net+, Microsoft or Cisco) Bachelor's Degree or Associate's Degree Experience with a Microsoft or Google migration Supporting remote users, remote control software, VPN, Citrix client, Google Application Suite null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.