Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job DescriptionSeize your opportunity to make a personal impact as the Help Desk Systems Administration Manager supporting IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the U.S. Senate Sergeant at Arms in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the Help Desk Systems Administration Manager joining our team to ensure Congress’ upper body receives the IT support and resources it needs to serve the American public.
HOW THE HELP DESK SYSTEMS ADMINISTRATION MANAGER WILL MAKE AN IMPACT
Providing ServiceNow leadership in IT Service Management; technical integration and ServiceNow platform knowledge; data analysis and performance monitoring; and system administration and user management.
Utilizing proficiency in ITSM modules, including Incident Management, Request Management, Change Management, and Problem Management.
Demonstrating a strong understanding of IT Asset Management (ITAM) and its integration with ITSM.
Managing users, groups, and roles, including configuration and permissions.
Configuring changes to an existing ServiceNow instance, including setting up workflows.
Utilizing familiarity with ServiceNow functions such as integrations (including Integration Hub), workflows, and scripting (ServiceNow and Glide scripting).
WHAT YOU’LL NEED TO SUCCEED:
Education: A bachelor’s degree (or at least 5 years of relevant technical experience) in Information Technology, Computer Science, or a related field.; either an ITIL certification or a CompTIA Security+ certification is required.
Experience: at least three (3) years of experience in the administration of ServiceNow. Candidate must demonstrate experience with diagnosing and resolving technical issues efficiently; best practices for maintaining IT systems; and maintaining accurate reports on help desk performance.
Technical skills: Specific skill sets required
Security clearance level: All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons
Skills and abilities: Experience delivering to ‘white glove’ service standards—including serving a large VIP population—using strong interpersonal skills, diplomacy, and tact. Ability to communicate and collaborate effectively with contractors, subcontractors, government personnel, project managers, vendors, and other stakeholders.
Location: Washington DC, with the possibility of hybrid performance
Visa sponsorship will not be provided for this position
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and 10 company-paid holidays