Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

The selected candidate will be actively involved with the design, support, and long-term future of Judiciary Statewide projects and initiatives such as the following:

Answer helpdesk calls and provide Tier I and II support, including basic system malfunctions up to and including full system replacements. Collect and analyze data to identify potential security violations, including ensuring compliance with technology/data security policies and procedures. Configure and deploy client workstations and associated operating systems and applications software Configure and support wireless/mobile devices, for example, smartphones, tablets, and data terminals, including all iOS and Android Mobile Devices. Help verify new statewide software packages and system images work as proposed/designed. Receive and inventory new equipment and prepare used equipment for surplus disposal. Apply and grant permissions on approved system access requests. Effective written and verbal communication skills. Basic printer repair. Office 365 troubleshooting. Video conferencing troubleshooting. Android phone configuration. Other related duties as required. Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Requires a bachelors degree.

Experience required: 2-5 Years