Are you resouceful? Do you enjoy being the subject matter expert and sharing that knowledge to help others? Do you communicate in a way that non-technical users will understand?
ABOUT US:Deluxe Merchant Services (formerly known as First American by Deluxe) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
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RESPONSIBILITIES:Ensures proper computer operation so that end users can accomplish business tasks
Receive, prioritize, document, and actively resolve requests
Document name, department, contact information, and nature of problem or issue in ticketing system
Document successful and unsuccessful decisions made, actions taken, and resolution
Perform hands-on fixes at the desktop level, including installation/maintenance of PCs, printers, monitors, telephone desk sets, installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Escalate problems to the appropriately experienced analyst, engineer or developer
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
BASIC QUALIFICATIONS:
Education and Experience: Bachelor's degree in Computer Science OR related field AND 0 years of experience
2 years equivalent work experience in help desk or desktop technical support role
Knowledge of basic computer hardware, including PCs, network-attached printers and Ethernet switches
Experience supporting user account management with Microsoft Active Directory
Ability to conduct research into a wide range of computing issues as required
Extensive application support experience with Microsoft Office
Experience with desktop and server operating systems
Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (desired but not required)CompTIA A+, Network +, and Help Desk Institute (HDI) Certifications
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional written/oral communication skills as well as customer service skills
Experience working in a team-oriented, collaborative environment
Ability to present ideas in user-friendly language
Ability to absorb and retain information quickly
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.