About the Role: As an IT Help Desk Technician, you will play a crucial role in ensuring our employees receive top-notch technical support. This position is perfect for someone with 0-2 years of experience in IT support who is eager to learn and grow. Your responsibilities will include handling customer tickets, performing software and hardware installations, and providing technical support to our employees.

Key Responsibilities:

Respond to and resolve customer tickets promptly.Install, configure, and troubleshoot software and hardware for end-users.Provide technical support and guidance to employees on IT-related issues.Document and track all support requests and resolutions.Assist in the setup and maintenance of IT equipment and infrastructure.Participate in training sessions to stay updated on the latest technologies and best practices.Collaborate with other IT team members to ensure smooth operations.

Qualifications:

Associate’s Degree in Information Technology, Computer Science, or a related field.0-2 years of experience in an IT support role.Strong communication and interpersonal skills.Basic knowledge of computer hardware, software, and networking.Ability to troubleshoot and resolve technical issues.Willingness to learn and adapt to new technologies.Customer-focused attitude with a commitment to providing excellent service.
About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.