Help Desk Technician
Insight Global
Insight Global is seeking a Help Desk Support Technician to join the team of an AM 100 law firm in Philadelphia. The role will start as a 5 day in the office position and move to a 2 days hybrid role once fully on-boarded.
Job Duties and Responsibilities:
-Provide 1st and 2nd level technical telephone and desk-side support to assist all Firm network users with computer and telephone-related issues
-Log and track calls in the help desk ticketing system to identify issue trends
-Escalate critical computer issues to the appropriate IS Tech groups to minimize negative impact on users' work production
-Provide setup and support to users for teleconferences and meeting presentations in offices and conference rooms
-Weekend and after-hours support is required when necessary
-Provide assistance, when required, for installation of desktop PCs and telephones
Compensation:
$55K to $65K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits are provided.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Job Duties and Responsibilities:
-Provide 1st and 2nd level technical telephone and desk-side support to assist all Firm network users with computer and telephone-related issues
-Log and track calls in the help desk ticketing system to identify issue trends
-Escalate critical computer issues to the appropriate IS Tech groups to minimize negative impact on users' work production
-Provide setup and support to users for teleconferences and meeting presentations in offices and conference rooms
-Weekend and after-hours support is required when necessary
-Provide assistance, when required, for installation of desktop PCs and telephones
Compensation:
$55K to $65K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits are provided.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
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