JOB ID - 24100401 KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.   Arlluk Technology Solutions (ATS), a Koniag Government Services company, is looking for a highly qualified, experienced, and self-motivated individual with a Top-Secret Clearance to perform the duties of a Help Desk Technician to support ATS and our government customer onsite at FBI Records Operation Center (ROC), in Winchester, VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Position Overview:
This position is for a Help Desk Technician to support the FBI’s Information Management Division by applying technical skills to support a dispersed user base. The technician will be responsible for providing input into the weekly report and applying analysis to the identified issues to help drive business decisions. This technician will also be an integral part of the team in providing support to the user base.

Essential Functions, Responsibilities & Duties may include, but are not limited to: Deliver quality help desk support services to a geographically dispersed customer base Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training. Communicate frequently with system users, via email, phone and face to face in an effort to understand and resolve their tickets Act as a liaison to escalate and monitor issues between the government analysts and Tier 3 and 4 Document agency business rules and standard operating procedures Perform additional duties as assigned Produce and provide analysis for weekly reports Requirements Bachelor's degree preferably in an IT related discipline 3-5 years of experience supporting custom applications Experience providing user support and training to a user base Excellent communication, customer service and organizational skills Must be fully fluent in MS Office applications, including Outlook, Word and Excel Work Experience, Knowledge, Skills & Abilities: Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff) Identify ways to increase adoption and customer satisfaction Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  Employee will occasionally need to lift or move equipment weighing up to 15 pounds.  Dexterity of hands and fingers to operate a computer keyboard.  Hearing and speaking to exchange information.  Seeing to view computer monitor.  Sitting for extended periods of time.

Work environment 
 Professional office environment: temperature-controlled office building, low noise level, standard office lighting.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.  We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation. 

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352