Job Title: Help Desk Technician

Location: Hamilton, NJ

Job Type: Contract

Primary Responsibilities:

·       Offer top-notch customer support to local offices by handling Help Desk tickets from start to finish.

·       Address hardware and software issues through troubleshooting, research, or escalation to the appropriate experts.

·       Ensure uninterrupted network connectivity by diagnosing and resolving local or wide area network problems.

·       Manage user access by creating, modifying, or terminating accounts in line with policies, best practices, and established change control procedures.

·       Work with Infrastructure teams to keep local servers running smoothly, including performing software updates and hardware maintenance.

·       Enable remote communication by connecting mobile devices to company email.

·       Collaborate with Infrastructure teams to recommend cost-effective and technically sound hardware or software solutions to business management, and manage the procurement process.

·       Participate in IT projects as needed.

·       Reduce operational risk by thoroughly documenting infrastructure and systems.

·       Perform additional tasks as assigned.

Minimum Qualifications:

·       Experience with Wintel-based hardware, software, and operating systems.

·       Proficiency in Microsoft servers, Active Directory administration, and troubleshooting.

·       Familiarity with office productivity applications and suites, including Adobe, Microsoft Office, Visio, and Project.

·       Understanding of network technologies and concepts.

·       Associate's Degree in Computer Technology or equivalent experience.

·       Industry certifications (A Plus, MCP, etc.) preferred.

Pay and Benefits

The pay range for this position is $22.00 - $25.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Trenton,NJ.

Application Deadline

This position will be accepting applications until Jan 3, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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