It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline has a rewarding opportunity as a Help Desk Technician. In this role, you will provide technical phone, email, and chat support for proprietary software for Valvoline Instant Oil Change locations on multiple devices and platforms. You will serve as the first point of contact for user support through phone, email, chat, and/or self-service; triage and respond to requests and route them to the appropriate personnel, as necessary

How You'll Make a Difference

Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.

Answer queries by telephone or self-service ticket to support internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Accurately diagnose client technical issues, gather the necessary information, and perform standard, preliminary research using all available resources.

Clearly and thoroughly document requests for assistance in our ticket management system and track incidents through resolution/escalation.

Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue; alert management to recurring problems and patterns of problems.

Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You'll Need to Succeed

High school diploma or equivalent (degree preferred)Minimum of one year of customer service and/or technical support in a call center environmentMust be able to work independently as well as be a team playerExcellent computer and written/verbal communication skillsBe intuitive and have great follow-through skillsMust have hardware/software troubleshooting abilitiesMust be able to deal effectively with all types of internal/external customersMust be authorized to work in the U.S.

We Take Care of the WHOLE You

Health insurance plans (medical, dental, vision)HSA and flexible spending accounts401(k)Incentive opportunity*Life insuranceShort and long-term disability insurancePaid vacation and holidays*Employee Assistance ProgramValvoline Instant Oil Change discountsTuition reimbursement*Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.comto make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.