The Helpdesk Technician assists with all functions of User Services. This position provides effective Tier 2 frontline user support and desktop assistance. Responsibilities: * Respond to a variety of support requests in-person or remotely. * Perform technical troubleshooting. * Perform software/hardware installs and troubleshoot peripheral and mobile devices. * Assist in the day-to-day operations of the technology resource center and provide support for notebook repairs, research, upgrades, and troubleshooting. * Assist in the operation of the Technology Resource Center, and all functions of User Services. * Initiate, update, and resolve trouble tickets through the call tracking and problem-reporting database and escalates issues that warrant it promptly. * Configure, install, and support application software. * Manage and update ITS licenses. * Prepare and maintain documentation as needed. * Provides support and training on technology topics. * Engage in mentorship activities and provides guidance to student employees working within IT services. * Assume additional responsibilities as may be determined by the Helpdesk Manager or Director of ITS-User Services Qualifications: * Prior experience working at a University Helpdesk. * Bachelors degree * 2 to 3 years of experience in helpdesk/user support. * Experience with ITSM and ITIL processes a plus. * Excellent analytical, organizational and communication skills required. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.