Kforce has a client that is seeking a Help Desk Technician in Atlanta, GA. Duties Include: * Help Desk Technician will handle a high volume of tickets, averaging 35-40 tickets per day, effectively resolving issues or escalating as required * Perform password resets and guide users through various workflows * Utilize ServiceNow, our ticketing system, to log and manage support requests efficiently * Troubleshoot technical problems using available knowledge articles and resources * Collaborate with team members to ensure timely issue resolution and seamless customer experiences * Use SCCM for remote assistance and support for end users * Participate in a comprehensive 4-8 week training program to build proficiency and confidence * Engage in ongoing training sessions to expand and update technical knowledge * As a Help Desk Technician, you will maintain open communication with the team lead for regular touchpoints and feedback * Cultivate a list of topics and areas where additional training or support is needed, and communicate these to leadership * Display a team-oriented and thorough approach, consistently seeking to understand and assist users effectively