Description We are offering an employment opportunity for a Help Desk Technician in Jacksonville, Florida. This role primarily involves providing technical support, troubleshooting hardware and software issues, and maintaining network and system security across various platforms. Responsibilities: • Provide comprehensive support for trouble tickets related to hardware and software issues. • Ensure the smooth functioning of LANs, WANs, network segments, Internet, and intranet systems. • Troubleshoot and resolve problems reported by users swiftly and efficiently. • Administer and maintain network and system security protocols. • Identify and cater to the technical needs of users. • Manage servers, desktop computers, printers, routers, switches, firewalls, phones, and smartphones. • Oversee software deployment, security updates, and patches. • Provide Desktop Support and leverage skills in Network Troubleshooting and Connectivity. • Demonstrate proficiency in Microsoft Windows 10 while performing tasks. Requirements • Possess strong expertise in Desktop Support • Have experience in Network Troubleshooting • Demonstrate proficiency in handling Connectivity issues • Display familiarity with Microsoft Windows 10 • Proven ability to diagnose and solve hardware/software faults • Ability to analyze call logs to spot common trends and underlying problems • Experience in working within a ticketing system in a customer support environment • Excellent communication skills for the purpose of understanding user needs and explaining technical issues • Strong organizational skills to prioritize work and manage time effectively • Demonstrated ability to work well in a team environment • Willingness to learn about new technologies and maintain industry knowledge • IT certifications such as CompTIA A+ would be considered a plus • Ability to work under pressure and meet tight deadlines • Commitment to exceptional customer service • Previous experience in a similar role would be advantageous. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .