Job Description Insight Global is looking for a Help Desk Technician to work for an insurance company in Jacksonville, Fl. As part of our Help Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will occasionally work with network services, telecom vendors, and application development to fully resolve problems. You will troubleshoot, identify problems, resolve issues, and document issues and resolutions. The company is migrating from Windows 10 to 11 and moving to an authenticator off SMS which will increase the need for support. pay range of 21-25 based on experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Excellent customer service skills able to empathize and have patience with the end user  Knowledge of Windows 10 AND 11 OS (theyre moving to Windows 11)  Strong documentation skills Able to assist in writing KBRs and SOPs in between calls  Comfortable working and collaborating remotely  ServiceNow reporting  Excel (VLOOKUPs, pivot tables)they pull a lot of data from ServiceNow 1+ years of true help desk experience  Azure AD  CompTIA Certifications  ServiceNow Ticketing null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.