🔧 Help Desk Technician – Join Our IT Team! 📍 Location: New Port Richey, FL 🏢 Company: Bayonet Plumbing, Heating, and Air Conditioning (A Division of IES) 🚀 Kickstart Your IT Career with a Team That Values Your Skills! Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for a tech-savvy, problem-solving Help Desk Technician to join our growing team. If you thrive on troubleshooting, love working with people, and want to make an impact in a dynamic IT environment, this is your chance to shine! What You’ll Do: Technical Support & Troubleshooting + Provide top-tier technical support—remote & in-person—via phone, email, and ticketing system. + Troubleshoot hardware/software issues across workstations, printers, phones, and tablets. + Assist with network troubleshooting and escalate complex issues to senior IT pros. + Install, configure, and upgrade software, drivers, and maintenance tools. + Keep track of IT assets and ensure smooth IT operations across the company. Ticket & User Management + Document and track all IT support requests, resolutions, and interactions. + Prioritize and resolve tickets efficiently within established Service Level Agreements (SLAs). + Provide training and guidance to end-users on IT best practices. Collaboration & Customer Service + Communicate technical solutions in a clear, user-friendly manner. + Work closely with IT teams to escalate and resolve complex technical issues. + Deliver outstanding customer service by responding to inquiries quickly and professionally. 🎯 What We’re Looking For: 📌 Experience: + 2+ years in a Help Desk or IT support role. 📌 Technical Skills: + Proficiency in Windows 10/11, Microsoft Office 365, Active Directory, and remote desktop tools. + Experience with basic network troubleshooting. 📌 Education & Certifications: + Associate’s degree in IT or a related field OR relevant IT certifications (A+, ITIL, Modern Desktop Admin, etc.). 📌 Soft Skills: + Strong communication and interpersonal skills. + Detail-oriented and able to diagnose and resolve issues efficiently. + Self-motivated and proactive in tackling IT challenges. 🌟 Why Join Us? + 💰 Competitive Pay & Benefits Package – Medical, Dental, Vision, & Supplemental Insurance + 🛡 Company-Paid Life Insurance – Because your security matters. + 💼 401(k) Retirement Plan – Plan for the future with confidence. + 🎉 Paid Holidays – Work hard, rest easy. + 📈 Career Growth – Be part of an evolving IT department where your skills are valued and developed! 💡 Ready to Make an Impact? Apply Today & Let’s Build the Future Together!   Powered by JazzHR