Essential Job Functions:

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.        

Qualifications:

AA/AS (or equivalent experience), 5+ years of experienceTS/SCI with ability to obtain CI Poly

​Two certifications are required for the program:

Security+ CE2. PWS 9.1 cert