**Summary** On-site support tier 1&2 levels technical issues for remote or in-person end users. Must have excellent problem-solving skills, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Experience with Microsoft O365 services and desktop supports. Customer-oriented experience and strong patience to deal with difficult customers and issues. This position requires the candidate to reside in Alaska and be onsite fulltime. **Responsibilities** + Responsible for problem intake through ServiceNow ticketing system, email, in person or other communication methods. + Accept initial trouble reports; providing problem documentation and reporting services; diagnosing and resolving desktop, printer, mobile device, and LAN hardware and software problems. + Maintain a high level of customer service by accepting and documenting complaints, managing customer follow ups and contacts, and providing proactive updates to customers. + Documenting Standard Operating Procedures (SOP) related to support. + Assist the customer through the problem-solving process and follow-up with resolution verifications. + Responsible for initial trouble report of LAN connectivity problems before escalation to network team. + Support Polycom Teams desk telephone. + Support onsite HP/Poly telephone and conference rooms AV equipment. + Must be able to participate in bi-monthly on-call help desk rotation. Responsibility includes: 1) delegation and assign tickets during work week and 2) monitor and support high priority requests after hours. + Monitor site network equipment as needed. + Other duties as assigned **Qualifications** + An associate’s degree in computer science or related field preferred. + Minimum of 2 years’ experience with desktop support. + Minimum of 1 year supporting Microsoft O365 + Minimum of 1-year experience administrating Windows 10 + Minimum of 2 years’ experience creating Active Directory accounts + Must have at least one CompTIA A+, CompTIA Network+ or current Microsoft Certification + Must have good communication and documentation skills. + Strong customer service and team skills proven customer interaction and customer support experience. + Excellent customer service skills with the ability to multi-task. + Must have the ability to rely on experience to correct technical problems. + Identifies and resolves problems in a timely manner. + Gathers and analyzes information skillfully and develops alternative solutions. + Ability to work well in group problem solving situations. + Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. + Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public. **Estimated Salary/Wage** USD $20.20/Hr. Up to USD $36.00/Hr. Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program