Help Desk Technician II/AV Assistant Location: Redstone Arsenal, AL, US Job ID: ATR 17288 Job Description Position Title: Help Desk Technician II/AV Assistant Location: Redstone Arsenal, AL Clearance: Must be a U.S. Citizen. This position requires a DoDSecret Clearance Position Overview: TheHelp Desk Technician II/AV Assistantprovides engineering and O&M support forVTCand multimedia systems to ensure resources and services are operational and available with minimal interruption. Duties and Responsibilities: - Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation; - Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set‐up, establish and connect secure and non‐secure VTC calls and bridge connections; Assist local facilitators with conference room with set‐up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required. - Provide on‐site technical support duringDV‐hosted(O‐6 and above) VTCs. - Install, configure, upgrade and maintainVTC suites, desktop VTCs, and audio/visual systems and equipment. - Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability; and report vulnerabilities or deficiencies to government technical representatives. - Evaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutions. - Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure. - Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end‐of‐life/end‐of-support COTS products to government technical representatives. - Recommend network design changes/enhancements for improved system availability and performance. - Assist with tracking and management of COTS licenses, warranties, service level - agreements renewals for VTC and multimedia systems equipment and software. - Support on‐demand and ad‐hoc multimedia requirements. - Develop and maintain up‐to‐date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation. Abilities: - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals Education and Experience Required: - High school/GED - 2+ years of relevant experience - Must possess and maintain anIT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - DoD Secret Clearance - Familiar withCisco CollaborationorCisco Videoor equivalent, Cisco Telepresence, Tandberg, Cisco Video, DISA GVS COVID-19 Vaccinations Requirements - As required by Executive Order 14042 and the Guidance issued by the Safer Federal Workforce Task Force, all employees are required to be fully vaccinated against COVID-19 regardless of the employee’s location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by December 8, 2021, or if selected, by your first day of employment if hired after December 8, 2021. The Company will provide additional information regarding what information or documentation will be needed and how, in limited situations, you can request a legally required exception from this requirement. Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability. 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