Job Description An employer in the Lubbock, Texas area is looking for a Help Desk Support Technician to join a team of 10 resources to provide troubleshooting support to 350 end users. This person will be responsible for partnering with the business to roll out new technologies, applications, and tools that will positively improve the IT user experience. They will also troubleshoot problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required. They will also be responsible for Troubleshooting problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required. They will also be responsible for installing, configuring, and supporting computer hardware, operating systems, and applications. This includes PC hardware, peripherals, software, and IT equipment, data room equipment, cabling, printing, and replacing parts as required. They will help with new hire set ups and getting them up and running from a technical standpoint. They will also be given a company car to drive out to different locations in the area to help provide support on an as needed basis. He/She must be OK working onsite and be available for callout nights & weekends as needed. The ideal candidate will be looking for a role where they can get their foot in the door with a large company and grow their IT career. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Have 2 or more years of relevant work experience. Must have a strong customer service spirit and experience in providing IT support. Communication skills (written and verbal). Ability to work well with people and assess needs. Strong work ethic with attention to detail. Must have troubleshooting skills and knowledge to provide support for Dell hardware, Microsoft Windows Operating System, Microsoft SCCM, Microsoft 365, and Microsoft Office Suite Ability to work independently, multi-task, follow processes, policies, including environmental & safety, and act as a contributing member of a team environment. * Must be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation. Valid driver's license with no restrictions Available for callouts nights & weekends as needed Any IT Certification null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.