REQ#: RQ184013Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 3+ years of relatedRequired Skills & Experience:Demonstrated experience in IT support or help desk roles
Demonstrated experience working with ticketing system and effective issue tracker experience
Excellent problem-solving, analytical, and research skills
Demonstrated experience and working knowledge of computer systems, hardware, and software troubleshooting
Excellent communication and interpersonal skills
Excellent customer service experience and patiencePosition hours: M-F, staggered start timesDay-to-day Help Desk Technician - responsibilitiesProvide, polite, professional, responsive customer service when answering phone callsProvides first contact and incident resolution of calls received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1Efficiently escalates detailed incidents to Tier II or higher as requiredAnalyzes customer needs to determine functional requirementsComprehensive knowledge of principles, methods, and techniques used in troubleshooting and supportProvides advice to end users as neededDocument incidents in database toolSecurity Clearance Level: TS/SCI with PolygraphLocation: Bethesda, MD - On Customer SiteU.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holiday

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