Description We are searching for a candidate with 2-3 years’ experience in an IT systems support role who is keen to develop themselves further and is willing to tackle multiple tasks head on in an interesting and unique infrastructure and systems environment. The role requires a good lateral thinker who can provide our employees with a high level of end user support and can equally engage with senior systems engineers and developers to ensure problems are escalated and remediated in a timely manner. The role requires a good level of expertise in Active Directory, O365 services, Microsoft Exchange, Microsoft SCCM (images and deployments), windows desktops/laptop support, Antivirus, privileged admin tools. Limited expertise is required on Horizon VDI environment support and Linux based desktop systems. There is ample opportunity to work on virtualized server environment in support of a large local server farm in support of the senior engineering teams in both a Windows and Linux support capacity. This role is based in our Houston 24/7 forecasting operations center but will additionally be in support of our global employee base to assist remotely in troubleshooting user and system bases issues ESSENTIAL DUTIES AND RESPONSIBILITIES • Answer, resolve or escalate level 1 and level 2 related support requests both local and via global IT helpdesk system • Assist in supporting local and global Operational teams during peak working hours • Perform non ticket related tasks such as new provisioning of employee accounts and deployments of desktops/laptops. • Maintain desktop/laptop images and deployments. • Maintain Asset tracking system. • Assist in managing support contracts for IT related hardware and software • Troubleshooting client/developer issues related to common software and in-house developed software • Engage with consultants to help support ongoing initiatives. Qualifications / Experience • Minimum 2-3 years 1st/2nd line support experience • Microsoft 365 MS-900 fundamentals exam completed or undergoing course. • MCSA is valued, but not required. • Demonstrable Windows Desktop/Laptop OS, MacOS skills • Knowledge as to how DNS, DHCP, TCP/IP functions • Fundamental Network understanding • Experience with Windows Server OS • Candidate must possess excellent written and verbal communications skills Other Requirements • Must hold a valid driver’s license • Positive team player Requirements Microsoft Office 365, MS Office 365, Windows Desktop, DHCP - DNS, TCP/IP Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .