Helpdesk Administrator II Buffalo, NY (http://maps.google.com/maps?q=500+Seneca+Street+Buffalo+NY+USA+14204) Description Come build your career at Lactalis, the world’s largest dairy company, and a house of beloved and iconic dairy brands. We are seeking ambitious and talented candidates to join our USA IT Team in Buffalo, NY. Lactalis USA produces award-winning nutritious and delicious dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani®, Président®, Kraft® Natural Cheese, Cracker Barrel®, Black Diamond®, Parmalat®, Siggi’s®, and Stonyfield Organic® in addition to several brands imported from our affiliates in Europe. Across the United States the company has four business divisions with approximately 3,500 employees, 11 manufacturing sites and corporate offices located in New York City and Buffalo, NY, Chicago, IL, Londonderry, NH and San Fernando, CA. Lactalis USA is part of Lactalis Group, the world’s largest dairy company with more than 85,500 employees worldwide, and a French family business founded in 1933 in France. Lactalis’ core values ofAMBITION,ENGAGEMENT, andSIMPLICITYare at the heart of everything we do. We are dedicated to building a diverse, inclusive, and authentic workplace and we know that our candidates come from many different backgrounds, cultures, and experiences. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job posting, we still encourage you to apply and share with us yourSTORY, yourPASSION, and yourEXPERTISE! You may be just the perfect candidate for this or other roles within our company. From your PASSION to ours The Helpdesk Administrator II provides support to end-users remotely and desk-side. The individual responds to help requests and identifies, researches, and resolves technical problems. In addition to workstation support, this position includes significant exposure to datacenter and server operations. From your EXPERTISE to ours Key responsibilities for this position include: · Receive and resolve incoming help requests from end users in a courteous and professional manner. This includes documenting the entire support lifecycle from origin through all steps taken until resolution is complete. · Prioritize and schedule problem resolution. Escalate problems when required to the appropriately experienced technician. · Use software updates, drivers, knowledge bases, forums, and frequently asked questions resources on the Internet to aid in problem resolution. · Identify and learn appropriate software and hardware used and supported by the organization. · Perform hands on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. · Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. · Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users from this research. · Maintain and report on operational systems such as backup and monitoring. Requirements From your STORY to ours Qualified applicants will contribute the following: · Two years’ professional experience in a related field or the equivalent in pursuit of a degree Skills / Abilities Applicants are expected to have a knowledge base on IT systems including: Strong skill required o Microsoft Windows workstation operating systems o Microsoft Office products including Outlook o PC hardware break/fix troubleshooting o IOS and Android mobile devices o Domain services: MS Active Directory, DNS, DHCP, Printer Server, File Sharing o Office 365 Administration Familiarity a plus o Citrix (troubleshooting of published apps and desktops) o Microsoft Windows Server operating systems o SAP and/or iSeries o IBM Domino and Lotus Notes o Basic knowledge of switching and routing Salary Description $28-$30 per hour