Title: Helpdesk Level 2 support Work Location : Cherry Hill, NJ Type : Full Time with our client Salary: Market + Benefits Requirements Job Responsibilities: + Respond to incoming support requests in a timely and courteous manner. + Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. + Document and track all support requests in a helpdesk ticketing system. + Escalate complex issues to higher-level support staff as needed. + Install, configure, and maintain software applications and operating systems. + Perform regular maintenance tasks on hardware and software systems. + Provide end-user training on software applications and systems. + Communicate technical information to non-technical users in a clear and concise manner. + Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. + Other duties as assigned. Education, Licensure & Certifications: + Bachelor's degree in computer science or related field preferred. + CompTIA A+ certification or equivalent experience required. Experience: + 2+ years experience working in a helpdesk or technical support role. + Tier 2 experience preferred. Benefits If Interested please send your updated resume to : rehana.j@two95intl.comand include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest.