Top Skills: + Over 3 years of experience in Helpdesk support within an Enterprise environment. + Proficiency in technical troubleshooting, including Active Directory, Windows OS, and MS O365 products. + Experience working in a ticketing queue. + Strong interpersonal skills, with the ability to communicate effectively with non-technical users. Job Description: Join our team of six dedicated professionals who provide comprehensive issue resolution for 500 corporate end users. Our ServiceDesk resolves 80% of all tickets, escalating only when necessary to application support or desktop teams. As a Technical Support Representative, you will ensure the proper operation of systems so that end users can accomplish their business tasks. You will apply your analytical and problem-solving skills to identify, communicate, and resolve system issues. Additionally, you will work closely with IT and business partners to ensure expectations are set and met. Key Responsibilities: + Collaborate with staff to ensure smooth and reliable operation of software and systems, promoting a culture of collaboration and continuous improvement. + Assist in software releases and roll-outs, communicating status and project conditions to end users. + Perform software improvements, upgrades, code deployments, and releases. + Accurately forecast timing and efforts of work with the team. + Complete all tasks with a focus on quality and meet or exceed established Service Level Objectives (SLOs). + Provide guidance to less experienced team members. + Collaborate directly with different areas of IT and the business to provide solutions. + Build rapport and elicit problem details from customers. + Provide timely reports on project status and any unforeseen issues to management and business units. + Comply with all assigned administrative and operational tasks. + Apply diagnostic utilities to aid in troubleshooting. + Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution. + Promote an understanding of business processes and requirements with technical staff. + Identify and learn appropriate software and hardware used and supported by the organization. + Test fixes to ensure problems have been adequately resolved. + Adhere to established policies, standards, and procedures to ensure the security and integrity of systems and data. Additional Skills & Qualifications: + Assisting customers on the phone and in person, resolving issues in a timely manner. + Experience with helpdesk, call center, and ticketing systems (ServiceNow). + Knowledge of cloud computing and virtualization technologies, specifically related to O365 and Amazon Web Services. + Proficiency with Microsoft Windows client/server Operating Systems (Windows 7, 10; Server 2012, 2016). + Understanding of network equipment, interfaces, controls, and protocols. + Experience with Active Directory, Active Roles, and Dell One Identity Manager. + Creating user accounts and provisioning access to applications and data. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chicago,IL. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.