TriTech Enterprise Systems, Inc. (TriTech) is seeking 'Junior Level Helpdesk Specialists'.  These candidates will be supporting a Maryland State client. These candidates will be providing the following duties: + Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). + Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo). + Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system + Ensure that all workstations (laptop and desktops) have current drivers, patches, and security updates + Create/restore workstation (laptop and desktop) images + Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues + Set up new workstations (laptop and desktop) and printers to access the network + Deploy new state procured equipment and software to the existing network + Replace existing hardware/software and remove the hardware/software and transport to a specified location + Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures + Troubleshoot issues regarding all hardware and software stated above + Install software/hardware on workstations + Work in cooperation with the current contractors as well as other MDTA staff + Attend internal MDTA staff meetings as requested + Update Service Desk requests daily + Assist in the development of installation instructions/standard operating procedures for applications + Perform other related duties as assigned by management. Education: + A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. General Experience: + This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC hardware and applications. + General experience includes information systems development, work in the client/server field, or related fields. Specialized Experience: + At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. + Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude. TriTech is an equal opportunity employer...... Powered by JazzHR