Our Client, a Financial company, is looking for a Helpdesk Support – Inter for their Richmond, VA location. Responsibilities: + Will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users. + Provide application support through remote access tools to resolve internal end user issues + Monitor and respond quickly and effectively to calls or chats received to the Client Service Desk + Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware + Remotely access and support end user machines to achieve first call resolution + Utilize Service Now as the ticketing tool to track and escalate tickets for end users + Assist with onboarding of new Agents by training and allow others to shadow + Perform other tasks as needed by the Service Desk Managers Requirements: + High School Diploma, GED, equivalent certification or military experience + At least 1 year of remote help desk support experience + Fluent in English + Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience + Windows 10 Certificate or 1+ years of equivalent Windows OS support experience + Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience + ITIL Certification + 2+ years of remote help desk support experience Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.