Short Description:
The resource will be responsible for applying predefined images to the agency PCs and laptops, as well as providing basic hardware troubleshooting.
Complete Description:
The main responsibility in this role will be applying predefined images to agency PCs and laptops and verifying successful completion.
Additional responsibilities may include:
- Installing approved software that is not part of the base image.
- Installing and configuring peripheral devices (scanners, printers, etc.) and drivers as necessary.
- Providing basic PC/laptop troubleshooting as required.
- Must be able to lift and move PCs, monitors, etc.
- Use ServiceNow to update and resolve trouble tickets.
- Provide basic customer service relating to helpdesk tickets.
Skills:
Skill
Required / Desired
Amount
of Experience
Desktop imaging experience
Required
1
Years
Windows 7
Required
1
Years
Office 2010
Required
1
Years
PC/Laptop/Peripheral hardware troubleshooting
Required
1
Years
Basic network connectivity troubleshooting
Highly desired
1
Years