**Job Title: Help Desk Support Specialist (Remote)** **Location:** Remote **Duration:** 12-month contract to hire **Pay Rate:** $30 per hour + depends on experience **NOTE: Security + Certification and Active Clearance is MANDATE** **Overview:** Join our team as a Help Desk Support Specialist , supporting the Defense Commissary Agency's customers and employees. This role involves troubleshooting, configuring, and delivering software solutions in a remote team environment. You'll work with cutting-edge technologies including payment solutions, e-commerce, loyalty solutions, point of sale, and reporting technologies crucial for grocery operations. **Position Summary & Key Responsibilities:** + Support clients and configure NCR software solutions to meet customer needs. + Install, configure, maintain, and support applications and hardware. + Troubleshoot hardware and software issues within SLA timelines. + Monitor Helpdesk entries and ensure client needs are met. + Coordinate installation, deployment, and upgrades of software and hardware. + Provide user education and training. + Propose changes for optimal business results. + Investigate customer relationship problems and propose solutions. **Basic Qualifications:** + Bachelor of Science degree in Information Technology OR 5+ years of IT/Software Application Support experience. + CompTIA Security+ Certification. + Active DOD Security Clearance at the Secret Level or higher. + Knowledge of IT operations in a government environment. + Strong technical ability and troubleshooting skills. + Excellent written and oral communication skills. + Ability to work independently and multitask effectively. + Fluent in English. **Preferred Qualifications:** + Experience on an IT Service Desk supporting 500+ customers. + 5+ years of IT experience with the United States Government. + Experience with software deployment and application support. **Additional Information:** + Salary upon conversion to full-time: $70,000 - $75,000 annually. + Fully remote position. + NCR provides a laptop. + Position supports a government client/contract. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.