TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Summary:

We are seeking an energetic individual to work full-time in our Santo Domingo office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities: 

Providing exceptional IT Services to TransPerfect employeesInstalling and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)Responding to support requests on a daily basisPerforming analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end usersDocumenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipmentProvide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.Provides support for web-based video conference services within the contact centers including driver and local software issues.

About You:

As a Helpdesk Support Specialist you are a:

Creative thinker – You are curious and unafraid to ask questionsHard worker – You are industrious and diligent in everything you doInnovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

Minimum Bachelor’s degreeExperience with Microsoft Active DirectoryKnowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)Knowledge of Mac OS XKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.Knowledge of Virus and Spyware removal techniquesAbility to quickly diagnose and fix problemsAbility to open a computer and replace defective componentsAbility to operate in a dynamic, fast-paced environmentAbility to work in a team-oriented, collaborative environmentExceptional written, oral and interpersonal communication skillsExceptional customer service orientationMust be detail oriented

A plus if you have:

Working knowledge of a past Helpdesk/Support Ticketing system

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.