Duration: 6 months contract Description: TEKsystems is looking to bring on a helpdesk technician for 6 months to handle a large spike in ticket volume for the fall semester. The team uses a ticketing system to keep track of supporting hardware and software for all end-users. Typical volume is 300-400 calls/day, with 7 full-time employees and 12 part-time workers. This team is the first line of defense for all technical issues. They can escalate to different teams as necessary but are expected to handle incoming calls for hardware issues, software issues, connectivity issues, and access issues. Top Skills Details: + Windows & MAC OS Troubleshooting + Password resets + Remote support experience Workplace Type: Hybrid Experience Level: Intermediate Level External Communities Job Description: Helpdesk support technician needed for 6 months to support the fall semester. Work Environment: Hybrid, will get equipment on-site for training first few weeks. Additional Skills & Qualifications: + Looking for someone who has supported an enterprise helpdesk Start Date: March-2025 Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Bowling Green,OH. Application Deadline This position is anticipated to close on Mar 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.