Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, and government client missions, focused on minimizing risk through the delivery of quality outcomes.
The Helpdesk Technician will support end users for the ANGRC IT Help Desk Support Services. All duties and responsibilities performed in accordance with the Core Values of Cayuse.
Responsibilities Meet daily IT operational requirements of approximately 1400 ANGRC users. 900-1200 (tickets per month)Deliver operational computers to end users within the same day 90% of the timeEnsure the end user is notified directly by a help desk representative prior to closing a trouble ticketProvide effective management of validated IT hardware and software requests. Requests for hardware and software must be tracked and closed using a government furnished SharePoint toolThe contractor shall install, deliver, or set up hardware or software within 2 business days of approval and availabilityResolve verified customer complaints within 2 business days of receipt (4-6 per month)Provide a trouble ticket number for all interactions requiring touch support services. Close a minimum of 90% of all trouble tickets presented daily. Non accomplished tickets shall be tracked and reported by the Client Systems Lead to the Director of IT Operations and the program manager. Open VIP tickets shall be reported daily to the Director of IT operations.Install and test software capabilities prior to releasing computers to end usersOther duties as assigned Qualifications
Minimum Qualifications:
Possess a bachelor’s degree in IT or a related field of studyPossess Security+ certification with a minimum of 2 years’ experience or an IT degree and 1 year experienceAbility to obtain and maintain Secret ClearanceMust be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
Excellent verbal and written communication skillsExcellent interpersonal, negotiation, and conflict resolution skillsExcellent organizational skills and attention to detailStrong analytical and problem-solving skillsAbility to prioritize tasks and to delegate them when appropriateAbility to act with professionalism and confidentialitySkill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with othersProficient with Microsoft Office Suite or related software
Reports to: Program Manager
Working Conditions
Professional office environmentMust be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this positionMust be able to establish a productive and professional workspaceMust be able to work varying work schedules and/or extended hours to meet business needs and project deadlinesMay be asked to travel for business or professional development purposes
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.
Pay Range USD $65,000.00 - USD $70,000.00 /Yr. Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs
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