Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets. Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees Customer focused, providing support for client and infrastructure. Responsible for monitoring, maintenance and support of site hardware/software and peripherals including but not limited to server, desktop, laptop, mobile devices, network equipment, audio visual systems. · Helpdesk ticket triage, queue management, incident resolution, and project tasks as assigned. · Provide remote end-user technical support including installation for hardware / software and peripherals. · Provide support/guidance for End Users regarding O365 applications. · Ensure the required security and patch levels are met and maintained for SCCM, antivirus & web filtering on desktops. · Support of mobile devices including iPhone, iPad, Android, Windows laptops and desktops & setup in Intune. · Triage and resolve MFA related issues; ensure users are enabled for MFA as appropriate. · Audio visual system setup and support in corporate business environments. · Maintain asset management of end-user devices (mobile, desktops and laptops). · Assist in the management of vendors such as internet service providers, cable and satellite TV, networking, and audio/video. · Troubleshoot and where possible resolve hardware issues relating to infrastructure and client equipment. · Troubleshoot and where possible resolve problems encountered in the use of site systems and desktop applications. · Where onsite/3rd line support is required, escalate to local Technical Support · Maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards. · Document actions, alterations, and procedures to ensure an accurate and accessible record of the current state of the system in Service Now ticketing system. · Assist other members of the IT team when appropriate to complete tasks in the necessary timescale. · Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving. · Liaise with colleagues, utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate support team member. · Continuously assess and communicate the possibility for improvement in support practices. · Assist and perform project work as required. · Perform other reasonably related tasks as assigned by management. High School Diploma or GED · Minimum 2 years’ experience in customer facing support of desktop hardware/peripherals and desktop software systems or relevant combination of education and experience. · Knowledge of the following products/technologies · Office365 (including but not limited to office apps, Teams, ODfB, Power BI) · Windows 10 **Preferred Qualifications:** · Active Directory · Windows Server 2012 R2, 2016, 2019 · Associates/Technical Degree o or · At least 3 years’ experience in a technical support role · Microsoft certification – MCSE, MCE · A+ understanding of PC hardware · Understanding of ITIL · ServiceNow or other cloud-based Help Desk system · Use of remote troubleshooting tools e.g., Zoho, Azure · Able to effectively plan and organize workload. · Able to work under pressure. · Able to use initiative and think outside the box. · Able to develop good working relationships with other teams. · Able to work in a fast-paced and dynamic environment with minimal direct supervision Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. _This line is dedicated to disability applications only. No other inquiries will receive a response._