Overview: 

Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter.  

HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT: 

Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays). 

Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. 

Performs hardware and software installations and upgrades to operating systems and layered software packages. 

Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users. 

Walk customers through problem-solving and follow up with customers to ensure issues are resolved. 

Assists with the collection and evaluation of incident reporting practices and operations. 

Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library). 

Knowledge of network connectivity troubleshooting, cable management, and fiber termination technologies. 

Will be responsible to assist in managing and modernizing LAN cabling 

Maintaining and updating records and tracking databases 

Alerting management to recurring problems and patterns of problems 

WHAT YOU’LL NEED TO SUCCEED: 

Required Education and Experience: HS/GED and  2+ years  

Certifications: DoD Manual 8570.01-M at the Information Assurance Technical (IAT) Level II role. 

Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI Polygraph 

Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow 

Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team 

Ability to resolve technical and other types of issues with little oversight 

Location: On Customer Site 

GDIT IS YOUR PLACE: 

401K with company match 

Comprehensive health and wellness packages 

Internal mobility team dedicated to helping you own your career 

Professional growth opportunities including paid education and certifications 

Cutting-edge technology you can learn from 

Rest and recharge with paid vacation and holidays