At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO consultant who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills.Reporting to the High Reliability Organization Operations Manager, the HRO consultant will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues. They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance.
- Responsible for the overarching management & logistics of HRO Unit Huddles
- Attend and participate in weekly huddles; follow up on issues raised and
provide updates on standing issues
- Responsible for updating weekly quality performance scorecards; review
data in advance and summarize trends or areas of concern for unit
leadership
- Answer in depth questions from leadership about the data, metrics,
definitions
- Coordinate with technical teams to perform data deep dives as needed
- Assist with the development and collection of process metrics
- Support ongoing unit initiatives and implementation
- Triage operational issues related to infrastructure (IT, Facilities, etc.)
- Communicate daily with unit leadership
- Identify opportunities for improvement across units/hospitals
- Identify, catalog and share best practices
- Act as a liaison between unit teams, OCMO leadership and Digital teams
- Present analytical findings in a variety of formats (reports, PowerPoint,
graphs, figures, tables) formulate recommendations, and effectively
communicate results to non-analytic audiences
- Conduct project management and logistics such as project timelines,
agenda development, minutes/documentation, slide decks and preparation
of reports to various audiences
- Use/s the Mass General Brigham values to govern decisions, actions and
behaviors. These values guide how we get our work done: Patients,
Affordability, Accountability & Service Commitment, Decisiveness,
Innovation & Thoughtful Risk; and how we treat each other: Diversity &
Inclusion, Integrity & Respect, Learning, Continuous Improvement &
Personal Growth, Teamwork & Collaboration
- Other duties and responsibilities as assigned
Qualifications
Bachelor's or Master’s degree in Business, Health Policy, Public Health or related degree preferredFamiliarity with HRO principles preferred0-3 years of experience working with healthcare quality data0-3 years experience in project management or improvement Ability to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys)Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required.Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines Ability to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization Practical problem-solving abilities, i.e. the ability to formulate hypotheses, test options and move forward in a fast-paced environment Excellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.