Job Description *Network Problem Resolution: *Escalation support and solve for critical network outages (severity 1 & 2 issues) and sophisticated network issues *Relaying detailed knowledge of customer network, critical sites, and operational procedures to Cisco support team *RCA recommendation report that includes root cause, next steps, and recommendations for corrective actions in a response to a network incident *Assist with identifying areas where training is needed *Quarterly Business Review: *A report on work and activities provided during the immediate past timeframe, corrective action plans, & other actions planned for the next quarter *Informal knowledge transfer sessions to augment troubleshooting skills by providing Cisco product training & standard processes review *Lead technical documentation initiatives *Build/Maintain customer technical teams and management relationships **Huge potential for job growth, if the resource is a good fit. We have had several H.T.Es start who have now gotten promoted several times and converted to blue badge opportunity is definitely there within this account. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements *Fully remote, on-Site not required *3-4 years of experience in related field. *Data Center Technologies Nexus, ACI, XR *Minimum CCNP in Route Switch, CCIE is a plus *Proactive, go-getter, team-player attitude and communication style. *This is not a role where you can sit at your desk and not talk to anybody with your head down this is a customer facing, troubleshooting, relationships are important type of role. *Remote- however Prefer East Coast but not required null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.