Hilton Garden Inn Downtown Asheville  

309 College Street  

Asheville, NC 28801  

Position Summary  

A Cook is responsible for preparing and presenting high quality food items in accordance with recipes and established standards that will inspire guests to return for multiple occasions by providing guests with an unforgettable experience. This position is also responsible for complying with all applicable sanitation, health, and personal hygiene standards.  

Responsibilities   

Preparing and presenting high quality food items according to designated recipes and quality standards by following established production procedures and guidelines  Practicing correct food handling, food storage, and personal hygiene procedures according to federal, state, local, and company regulations; storing food properly and
safely, including marking date and item; completing food temperature checks before service  Keeping all working areas clean and tidy and ensuring no cross contamination  Managing customer orders in a friendly, timely, and efficient manner  Determining amount and type of food and supplies required using production systems  Planning food production to coordinate with meal serving hours and demand so that quality, temperature, and appearance of food is preserved  Demonstrating excellent customer service and interaction by promptly and efficiently responding to all guest inquiries, complaints, or needs to ensure customer satisfaction   Promptly reporting customer complaints and/or issues to Restaurant Manager when necessary  Demonstrating a thorough knowledge of food and beverage products, recipes, menus, and promotions  Stocking and maintaining food station(s) to ensure availability of supplies and food or approved substitutions in adequate time for preparation  Effectively communicating with other F&B department team members to ensure prompt and high-quality service  Assessing customers’ needs and preferences and making recommendations  Regularly inspecting and cleaning equipment to ensure excellent working condition and sanitation  Reporting necessary equipment repair/maintenance, hazard, and hygiene issues to Restaurant Manager  Achieving or maintaining safety/health certifications for self  Preparing requisitions for food items and supplies as needed    

Requirements   

Prior experience in related food service positions is strongly preferred  Prior Cook experience is preferred  Knowledgeable in operating restaurant equipment, including grill, hot burners, fryers, open flames, etc.  Customer-service oriented  Excellent interpersonal and communication skills  Ability to work in a fast-paced environment  Strong initiative and work ethic  Punctual, reliable, and regular attendance  Strong organization skills and attention to detail  Excellent multi-tasking skills