Hilton Garden Inn Asheville Downtown 

309 College St.
Asheville, NC 28801

Third Shift, Weekends Primarily. 

POSITION SUMMARY

A Security Officer is responsible for ensuring the safety of guests and team members and maintaining public order within the hotel, to include public areas and grounds; this is in the hotel’s continuing effort to deliver outstanding guest service. This position will notify law enforcement when necessary to assist in maintaining order. 

 RESPONSIBILITIES 

Monitoring all areas of hotel to include hallways, public areas, stairwells, lobby, patio areas, and lounge; watching for suspicious persons and monitor noise levels. Continuously patrolling guest room floors, heart of house, parking lot, and lounge  Checking all doors and stairwells to make sure the locks are secure Maintaining order by directing and escorting unruly patrons from the property to taxis, friends, etc. for transport out of the building Ensuring fitness center, guest laundry, and pool hours are observed by guests Enforcing hotel curfew Reporting any accidents that occur on shift and filling out appropriate Incident Report Providing information to guests about hotel policies, services, and amenities Responding to requests from guests for assistance and information about the local area (e.g. directions, attractions, plunging toilets, delivery of linen, etc.) Listening and responding to guests’ request and complaints Operating hotel switchboard as necessary Maintaining daily logs Assisting both arriving and departing guests with their luggage Delivering special request items such as cribs to guest rooms as needed Picking up trash from parking lot and garden areas as needed Driving guests to/from local destinations in a company vehicle

Requirements  

Prior experience in security or related field is preferred Competent in conflict and crisis management Excellent decision making skills Strong initiative and work ethic Punctual, reliable, and regular attendance Strong attention to detail Customer-service oriented Ability to work in a fast-paced environment Excellent interpersonal skills Valid driver’s license and Department of Motor Vehicles Report (if applicable) Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle